Freehand thumbnails are not loading properly for V6 and V7 users

Incident Report for InVision

Resolved

This incident has been resolved.

Posted Feb 09, 2022 - 17:50 EST

Monitoring

Our engineers have implemented a fix and thumbnails are starting to load again. Our engineers are continuing to monitor as these services are restored.

Posted Feb 09, 2022 - 16:42 EST

Investigating

We are currently investigating reports of Freehand thumbnails not properly loading for new Freehand projects.

Posted Feb 09, 2022 - 15:30 EST

This incident affected: InVision Cloud V6 (Freehand) and Freehand.