Resolved -
Assets upload/download and Inspect data generation are back to normal again. Our engineering team deployed a fix and all is well. You may need to re-sync your file from Craft in order to get assets and Inspect data generated. We're so sorry for the interruption!
Nov 29, 11:00 EST
Monitoring -
Our team has deployed a fix and we are monitoring the results.
Nov 25, 11:45 EST
Update -
We're still working towards a resolution and we appreciate your continued patience.
Nov 25, 09:04 EST
Update -
Our Engineers are still working on a fix for this issue. In the meantime, users may also come across errors when syncing their artboards via Craft Sync. We're very sorry for the continued disruption!
Nov 25, 04:54 EST
Update -
We are continuing to work on a fix for this issue. Craft Sync users may encounter issues with the Inspect mode.
Nov 25, 01:09 EST
Update -
We are continuing to work on a fix for this issue.
Nov 24, 18:37 EST
Update -
We are continuing to work on a fix for this issue.
Nov 24, 16:00 EST
Update -
Our team is continuing investigations and solutions testing for this issue. We apologize for the disruption and inconvenience, and we thank you for your patience as we work towards getting this issue resolved!
Nov 24, 13:23 EST
Update -
We're still working towards a resolution. Thank you for your continued patience.
Nov 24, 07:46 EST
Update -
Our engineers are actively continuing to work toward a fix for the problem.
Nov 24, 06:19 EST
Identified -
We've identified the cause of the issue with uploading/downloading assets. Our engineering team is working on a solution.
Nov 24, 04:42 EST
Investigating -
We are currently investigating an issue where InVision Cloud V6 prototype assets upload/download is failing for some customers. This includes assets uploaded manually as well as via Craft Sync. This does not affect Private Cloud customers.
Nov 24, 04:39 EST