InVision
Update - We are testing potential solutions to the issue causing a subset of our Private Cloud customers to see the following error message when attempting to sign in to Craft: "Sorry but while getting your teams there was an error.". If you are encountering this error, please don't hesitate to get in touch at support@invisionapp.com, and we would be happy to suggest some options while we continue to work toward a solution.
Jun 14, 19:32 EDT
Update - Our Craft Engineering team continues to work towards a full resolution for the Private Cloud users that are unable to sign in to Craft successfully. We continue to recommend that Private Cloud customers refrain from signing out of Craft in the meantime to reduce the risk of being impacted by this issue. If you experience any difficulties signing into Craft on your Private Cloud account, please let us know at support@invisionapp.com.
Jun 14, 06:50 EDT
Identified - Our Craft engineering team has identified an issue where a subset of users on Private Cloud are affected by a problem signing into Craft. We have all hands on deck and our Craft Engineering team is working toward resolving this. We have released a fix that resolved some impacted users and we’ll continue to post new updates as they become available. We recommend that Private Cloud customers refrain from signing out of Craft in the meantime to reduce the risk of being impacted by this issue. If you are experiencing troubles signing into Craft on your Private Cloud account, please let us know support@invisionapp.com.
Jun 14, 01:15 EDT
Update - We are continuing to monitor the issues that some users are having logging into Craft. If you are experiencing any problems with this, please reach out and contact our Support Team.
Jun 13, 18:06 EDT
Investigating - We are investigating reports of some users experiencing issues logging into Craft
Jun 13, 14:37 EDT
InVision ? Operational
InVision Sync ? Operational
Craft Sync ? Partial Outage
WWW ? Operational
Blog ? Operational
Support Portal ? Operational
Billing ? Operational
InVision Marketplace ? Operational
Freehand ? Operational
Private Cloud ? Operational
Design System Manager Operational
Studio Operational
InVision iOS app Operational
InVision Android app Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 16, 2019

No incidents reported today.

Jun 15, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019
Resolved - The issue with some users not being able to load studio prototypes is cleared up and should be working as expected again. If you are still seeing any issues, please reach out to Support
Jun 11, 19:01 EDT
Monitoring - A fix has been implemented and we are monitoring the situation for the time being. Please reach out to our support team if you have any continuing issues accessing your Studio prototypes.
Jun 11, 17:57 EDT
Identified - We have identified the source of the issue, and are working towards a solution. Thank you for your patience while we work to address this.
Jun 11, 17:12 EDT
Investigating - We are currently investigating an issue where some enterprise users are unable to access and view their Studio prototypes on their projects page.
Jun 11, 16:44 EDT
Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019
Resolved - InVision Cloud V6 loading times and Craft Login are back to normal again. Our Site Reliability Engineers have deployed a fix, and all systems are looking healthy. We are so sorry for the interruption to your workday! If you are still experiencing issues loading InVision, please send us a note to support@invisionapp.com. Thank you for bearing with us!
Jun 4, 07:25 EDT
Update - We are still experiencing the problem accessing our projects page and this is also affecting Craft logins. We are continuing to work on fixing this problem and offer our deepest apologies for this continued interruption in services. Please watch out for updates here or through our Twitter feed!
Jun 4, 06:08 EDT
Investigating - Our Site Reliability Engineers are still investigating the issue impacting the database and resulting in slow loading times. We are actively working to deploy a fix. Thank you for sticking with us and we apologise for the continued delay!
Jun 4, 04:35 EDT
Update - Our Site Reliability Engineers are continuing to investigate the database issues and causes of slow loading times. We're working hard to deploy a fix and should have an update soon. Thanks for sticking with us!
Jun 4, 03:08 EDT
Identified - Our engineers have discovered the issue that delayed loading times on the home page in InVision Cloud V6 was due to problems with database configuration. We are actively investigating and deploying a fix to the database shortly.
Jun 4, 02:09 EDT
Investigating - Some users of InVision Cloud V6 are experiencing slower loading times when viewing their prototype home page. Our Site Reliability Engineers are on the case looking into the problem. This does not affect Private Cloud customers.
Jun 4, 01:50 EDT
Jun 3, 2019
Resolved - The fix has been implemented and we can confirm services have been fully restored.
Jun 3, 22:48 EDT
Identified - We have identified the root cause of the issue and we're actively working on a fix at the moment.
Jun 3, 22:43 EDT
Investigating - We're currently investigating an intermittent issue where users are unable to load home page and documents.
Jun 3, 21:49 EDT
Jun 2, 2019

No incidents reported.