Resolved -
We've resolved the issue that prevented some Private Cloud users from accessing InVision. Our apologies for the troubles this may have caused!
Oct 14, 06:18 EDT
Update -
This impacts only our customers on Private Cloud. It does not impact other users of InVision.
Oct 14, 04:52 EDT
Investigating -
Some Private Cloud users are experiencing intermittent errors when trying to access InVision. We are working on resolving this issue and will post updates as more known.
Oct 14, 04:51 EDT
Resolved -
Thank you for your patience while we monitored the situation where some users are experiencing repeated prompts when logged in to fill out a survey for their user role. We have identified the source of the problem and you should not encounter this issue moving forward. If you do run into continuing problems with this, please reach out to our support team and let us know.
Oct 10, 17:37 EDT
Monitoring -
We are currently looking into an issue where some users are experiencing repeated prompts when logged in to fill out a survey for their user role. We have released a fix which should remedy the issue, so if you are still experiencing this issue please try to refresh your browser. We are going to continue to monitor the situation moving forward, but if you encounter any ongoing issues, please reach out to our Support team to let us know.
Oct 10, 14:15 EDT
Resolved -
We've resolved the issue that prevented some Private Cloud users from accessing InVision. Our apologies for the troubles this may have caused!
Oct 10, 14:05 EDT
Investigating -
Some Private Cloud users are experiencing intermittent errors when trying to access InVision. We are working on resolving this issue and will post updates as more known.
Oct 10, 11:41 EDT
Resolved -
Prototypes and the Prototype Overview are fully up and operational. Our team has identified the cause of the issue and has applied a fix on our end. We are very sorry for the inconvenience.
Oct 10, 12:03 EDT
Investigating -
We’ve discovered an issue that is causing prototypes to fail to load in some cases. We are working on resolving this now. This does not affect Private Cloud customers.
Oct 10, 11:14 EDT
Resolved -
We've resolved the issue that caused blank white screens to appear in published Studio projects. Our apologies for the troubles this may have caused!
Oct 8, 20:00 EDT
Identified -
We've identified the cause of the issue and our team is working on rolling out a fix.
Oct 8, 19:05 EDT
Investigating -
We're currently investigating an issue preventing Studio screens from loading and causing them to appear as blank white screens.
Oct 8, 18:01 EDT
Resolved -
We've resolved the issue where users were seeing errors when trying to access their projects. We apologize for the disruption this caused. If you're still seeing problems or errors, please drop us a note: support@invisionapp.com.
Oct 8, 12:21 EDT
Update -
We haven't seen any recurrence of user encountering errors when trying to access projects. We're going to continue to monitor over the next few days.
Oct 4, 20:26 EDT
Update -
Users should no longer be seeing any errors when trying to access their projects. We're continuing to monitor to make sure there is no further trouble.
Oct 3, 20:07 EDT
Monitoring -
We are continuing to monitor the issue that has been causing some users to see intermittent errors when accessing projects on InVision. If you encounter any error pages when trying to access your projects, please reach out to our support team and let us know. Thank you for your patience while we work to ensure that this issue is fully resolved.
Oct 3, 17:09 EDT
Investigating -
Some users are experiencing an error page when trying to access their projects. We are currently investigating the cause of these errors and are working to resolve this as soon as possible. Our apologies for the interruption this is causing.
Oct 3, 15:22 EDT
Resolved -
We've resolved the issue where projects were not syncing or slow to sync to InVision Cloud after updating CraftManager to version 1.0.88. We are very sorry for the disruption. If you're still seeing any problems with syncing, please reach out to: support@invisionapp.com.
Oct 2, 19:57 EDT
Update -
Craft Sync has remained stable. We are continuing to monitor for any further issues.
Sep 28, 20:15 EDT
Monitoring -
We have a deployed a fix for this, and are currently monitoring its impact. Our apologies for the troubles here!
Sep 27, 14:23 EDT
Investigating -
We are currently investigating an issue where some users are unable to sync as of CraftManager update v1.0.88. Affected users are seeing slow sync times and "something went wrong" error messaging, along with screens not appearing post-sync in the project.
Sep 27, 11:09 EDT