Resolved -
This issue has been resolved and freehand can be created/loaded without issues, apologies for the trouble caused!
Jan 14, 23:18 EST
Identified -
Issue has been identified and we are currently working to release a fix for the issue.
Jan 14, 22:58 EST
Update -
We're continuing investigating the cause of this issue. Sorry for the troubles this has caused! We'll provide further updates here as we have them.
Jan 14, 22:06 EST
Update -
This impacts only our customers on Private Cloud. It does not impact other users of InVision.
Jan 14, 21:11 EST
Investigating -
Loading some Freehand links may display a 'Page not Found' error. Users may also see a similar error when trying to create new Freehands.
Jan 14, 21:11 EST
Resolved -
The issue has been resolved and the Studio landing page should be fully operational once more. Our apologies for the disruption!
Jan 14, 19:00 EST
Monitoring -
The issue has been identified and the Studio site should be loading once again. We are continuing to monitor the issue closely.
Jan 14, 18:39 EST
Investigating -
We are currently investigating an issue that is preventing users from accessing the Studio portion of our website (https://www.invisionapp.com/studio).
Jan 14, 18:24 EST
Resolved -
Our engineers identified and addressed the root cause of the problem and thumbnails for affected users are generating again.
Jan 14, 04:10 EST
Update -
The issue manifests itself in thumbnails for new screen uploads not generating. The screens themselves upload successfully. This is only affecting a small subset of our users and Private Cloud customers are not affected.
Jan 14, 03:24 EST
Update -
We're continuing to investigate the cause of the issue. If you're having any troubles please reach out directly to support@invisionapp.com.
Jan 14, 01:56 EST
Investigating -
We're currently investigating some users having troubles uploading screens to InVision Cloud.
Jan 14, 01:03 EST
Resolved -
We have resolved the issue preventing some Private Cloud users from creating a Share Link for their Studio prototypes. Our apologies for the disruption, and thank you for your patience!
Jan 11, 11:52 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 11, 11:47 EST
Identified -
The issue has been identified and a fix is being implemented.
Jan 11, 11:06 EST
Update -
We are continuing to investigate this issue. Our apologies for any inconvenience this may be causing.
Jan 11, 10:16 EST
Update -
This impacts only our customers on Private Cloud. It does not impact other users of InVision.
Jan 11, 09:37 EST
Investigating -
Some users are unable to create a Share Link for Studio prototypes. We are actively investigating.
Jan 11, 09:37 EST