InVision Status

InVision

All Systems Operational

InVision Operational

InVision Sync Operational

Craft Sync Operational

WWW Operational

Blog Operational

Support Portal Operational

Billing Operational

InVision Marketplace Operational

Freehand Operational

Private Cloud Operational

Design System Manager Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 17, 2018

No incidents reported today.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

Image uploads through our web interface are failing for prototypes and boards

Resolved - Image uploads to prototypes and boards should be working as expected once again. Apologies for the disruption!
Oct 14, 02:21 EDT

Investigating - We're investigating an issue causing image uploads through our web interface to fail for prototypes and boards. This does not impact our Private Cloud customers, but all other customers are impacted.
Oct 14, 01:57 EDT

Oct 13, 2018

Some InVision Private Cloud accounts will be undergoing necessary maintenance Saturday, October 13th from 7:00 PM EDT to 11:00 PM EDT

Completed - The scheduled maintenance has been completed.
Oct 13, 20:27 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 19:00 EDT

Scheduled - Some InVision Private Cloud accounts will be undergoing maintenance during this time. Please swing by https://support.invisionapp.com/hc/en-us/articles/360017560272 for more details
Oct 11, 13:45 EDT

Some users are unable to sync screens via Craft Sync

Resolved - We believe that the root cause of this issue is resolved. Thank you for your patience as we worked to get this problem addressed.
Oct 13, 13:28 EDT

Monitoring - We have identified an issue that presenting users with trouble syncing dartboards via Craft Sync. We've addressed it and are monitoring.
Oct 13, 13:18 EDT

Investigating - We are investigating an issue that is preventing some users from Syncing screens via Craft Sync.
Oct 13, 11:56 EDT

Oct 12, 2018

No incidents reported.

Oct 11, 2018

InVision Sync local Screens folder does not download updated or new screens

Resolved - This issue has been resolved and screens can now be downloaded to InVision Sync local folder.
Oct 11, 17:37 EDT

Investigating - We are currently investigating issues where InVision Sync's local Screen folder is not downloading updated or new screens.
Oct 11, 16:26 EDT

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

Issues loading Inbox Conversations on mobile apps

Resolved - Our engineers have identified the root cause and a fix has been implemented. The incident has been resolved.
Oct 8, 13:33 EDT

Investigating - We're currently investigating an issue where some users are unable to load their inbox and conversations within the mobile app.
Oct 8, 13:08 EDT

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

Unable to download Studio from https://www.invisionapp.com/studio

Resolved - The outage has been resolved, the ability to download Studio is once more available from https://www.invisionapp.com/studio
Oct 5, 06:00 EDT

Investigating - We're currently investigating an issue where Studio cannot be downloaded from https://www.invisionapp.com/studio due to "An unexpected error has occurred." message.
Oct 5, 03:10 EDT

Oct 4, 2018

Inspect data for shapes is currently not exported

Resolved - An update has been released and should fix the problems with Inspect.
Oct 4, 20:26 EDT

Update - We are continuing to work on a fix for the Inspect data issue. We'll be sure to update the situation here as it progresses.
Oct 4, 14:15 EDT

Identified - We have just identified the root cause of the issue and our engineers are starting to work on a fix.
Oct 4, 11:59 EDT

Update - Our engineers are currently investigating different approaches to parse shape data and determine the best way forward. We are close to having identified the root cause.
Oct 4, 11:58 EDT

Update - We are still investigating the issue. We can also confirm that the issue also does occur in Sketch v52.1
Oct 4, 11:22 EDT

Investigating - Shapes created in Sketch v52 currently don't show up as layers in Inspect nor register any assets. We are investigating.
Oct 4, 10:44 EDT

DSM plugin v1.0.9 unavailable in CraftManager

Resolved - After monitoring for a while, we do see no further reports of people being unable to update or encounter any problems. Thus, we consider this incident to be resolved!
Oct 4, 08:13 EDT

Monitoring - We have redeployed the update and it should now be available again in CraftManager. We will be monitoring the situation closely and welcome your feedback.
Oct 4, 06:42 EDT

Investigating - The fix we deployed recently to restore functionality for the DSM plugin for Sketch v52 is currently unavailable. For those who have not yet updated to DSM plugin v1.0.9 this means that they are currently unable to use the plugin with Sketch v52.
Oct 4, 06:27 EDT

Oct 3, 2018

Craft Sync fails to generate screens when using Sketch 52

Resolved - This incident has been resolved with an update to Craft Manager 1.0.71.
Oct 3, 19:22 EDT

Monitoring - We've released an update to Craft Manager (1.0.71) that should enable screens to generate when syncing from Sketch 52. Please update by opening Craft Manager, clicking the gear icon > Preferences > Check for Updates. We will be continuing to monitor this closely.
Oct 3, 17:14 EDT

Update - We're still working closely with Bohemian to address this issue. We expect a fix to come in Sketch 52.1 which will be released as soon as possible.
Oct 3, 13:56 EDT

Update - We're working closely with Bohemian to address this issue. We expect a fix to come in Sketch 52.1 which will be released as soon as possible.
Oct 2, 17:30 EDT

Identified - We've identified the issue, and we are evaluating potential solutions. In the meantime, we would recommend remaining on a version of Sketch prior to Sketch 52 if Craft Sync is part of your workflow or uploading screens through the web applications as interim options to update screens.
Oct 2, 15:39 EDT

Update - We are continuing to investigate this issue.
Oct 2, 12:50 EDT

Update - We are continuing to investigate this issue, as a temporary workaround it is possible to generate screens using the drag and drop method in the web app.
Oct 2, 10:24 EDT

Investigating - We are investigating this issue at this time. Please use the last previous related version of Sketch, 51.3, to enable continued use of Craft Sync.
Oct 2, 09:00 EDT