Assets are failing to update for some users

Incident Report for InVision

Resolved

We've resolved the issue where assets were showing outdated versions after being updated. We're so sorry for the disruption. If you're still seeing problems with outdated assets, please drop us a note: support@invisionapp.com.

Posted Nov 21, 2019 - 18:26 EST

Update

We have pushed a partial fix to address this issue and are continuing to work on the full fix.

Posted Nov 21, 2019 - 15:33 EST

Identified

We've identified the cause of the issue and are working on a fix.

Posted Nov 21, 2019 - 13:37 EST

Update

This impacts all customers including customers on our Private Cloud services.

Posted Nov 21, 2019 - 12:48 EST

Investigating

We are investigating an issue that is causing assets to continue to show outdated versions after being updated.

Posted Nov 21, 2019 - 12:30 EST

This incident affected: InVision Cloud V6 (Flat prototypes).