Errors after authenticating

Incident Report for InVision

Resolved

The authentication issue is fully resolved and all users should be able to sign in as expected.

Posted Nov 28, 2018 - 17:27 EST

Monitoring

A fix has been implemented and we are closely monitoring this incident to confirm the results.

Posted Nov 28, 2018 - 16:57 EST

Update

This may have resulted in intermittent 500 errors when taking other actions in InVision as well. This issue did not impact our Private Cloud customers. Services are presently stable, and we're continuing to investigate.

Posted Nov 28, 2018 - 16:13 EST

Investigating

We experienced a brief hiccup that may have caused some users to encounter errors after signing in to InVision. Authentication should be working as expected presently, and we're investigating further.

Posted Nov 28, 2018 - 16:08 EST