Freehand documents are failing to load in V7

Incident Report for InVision

Resolved

Our engineering team deployed a fix and Freehand documents should be loading up without any issues. We're so sorry for the interruption!

Posted Apr 13, 2022 - 09:48 EDT

Monitoring

A fix has been implemented and we're monitoring the results. If you're still seeing any errors, please try reloading the document.

Posted Apr 13, 2022 - 09:35 EDT

Investigating

Our Engineers are investigating an issue where Freehand documents are failing to load in V7. Users may see "No internet connection" and "Unable to load" errors.

Posted Apr 13, 2022 - 09:17 EDT

This incident affected: Freehand.