Some Private Cloud domains are not accessible

Incident Report for InVision

Resolved

We've confirmed that our fix resolved the trouble that we've experienced where some Private Cloud domains were not reachable for our users. Thank you for your patience as we've worked to get this issue addressed.

Posted Oct 25, 2018 - 14:04 EDT

Monitoring

We performed an update on our backend to resolve the issue where some Private Cloud domains were not accessible. We are monitoring to ensure that no further issues occur.

Posted Oct 25, 2018 - 13:45 EDT

Identified

We've identified the source of the problem and are continuing our efforts towards resolving this issue. Thank you for your continued patience.

Posted Oct 25, 2018 - 12:41 EDT

Investigating

We are currently investigating an issue that is preventing some of our Private Cloud users from accessing their Enterprise accounts.

Posted Oct 25, 2018 - 12:10 EDT