The Craft Sync issue is now fully resolved. If you synced any screens during this incident window, please re-sync those screens as they should now work as expected. Our apologies for the inconvenience!
Posted Dec 04, 2018 - 20:03 EST
Monitoring
We have identified the issue and a fix has been implemented. We are closely monitoring this incident to confirm the results.
Posted Dec 04, 2018 - 19:51 EST
Update
Our team is continuing to investigate the issue — this does not impact our Private Cloud customers, but all other customers are impacted.
Posted Dec 04, 2018 - 19:06 EST
Update
We’re continuing to investigate the disruption to Craft Sync. In the meantime, uploading flat file images via our web application will continue to work as a temporary workaround. Our sincere apologies for the inconvenience!
Posted Dec 04, 2018 - 18:22 EST
Investigating
We're currently investigating an issue where screens are not being updated via Craft Sync. Additionally, Craft is creating blank screens for new screens.