Mobile app freezes for some users after placing a comment on a screen

Incident Report for InVision

Resolved

We’ve fixed the immediate issue and performance is more stable after commenting. We uncovered a specific case where the iOS app may still be unresponsive and we'll be working to resolve that issue long-term. Please get in touch with InVision Support if you continue to experience this.

Posted Dec 18, 2018 - 11:23 EST

Update

Our team has seen an improvement in performance, but we're continuing to investigate. Our apologies for any inconvenience this may have caused.

Posted Dec 17, 2018 - 20:17 EST

Investigating

We are currently investigating an issue that is causing the mobile app to become unresponsive and hang for some users after placing a comment and refreshing the screen.

Posted Dec 17, 2018 - 16:56 EST

This incident affected: InVision Cloud V6 (Flat prototypes).