The fix has been implemented to all Private Cloud customers and Craft Sync is working as expected. Thanks for your patience and our sincere apologies for the inconvenience this issue caused.
Posted Sep 05, 2018 - 00:26 EDT
Update
We’ve implemented a fix that is rolling out to all Private Cloud customers, which may take some time. The service will be restored incrementally and we’ll keep you posted when the rollout is complete for all Private Cloud customers!
Posted Sep 04, 2018 - 21:26 EDT
Identified
We've identified the root cause of this issue and currently working on a fix.
Posted Sep 04, 2018 - 20:37 EDT
Update
We are continuing to investigate this issue.
Posted Sep 04, 2018 - 19:38 EDT
Update
We are continuing to investigate this issue.
Posted Sep 04, 2018 - 19:36 EDT
Investigating
We are currently investigating an issue where uploading screens via Craft Sync creates broken thumbnails in InVision prototype for some Private Cloud customers, screens can be uploaded via drag&drop method on the web app as a temporary workaround.