V7 users are unable to create comments in Prototypes and Freehands

Incident Report for InVision

Resolved

V7 Users should be able to post comments without issue at this time. We apologize for the disruption and inconvenience!

Posted Feb 03, 2022 - 16:32 EST

Monitoring

Our engineers have implemented a fix to restore commenting services for V7 documents. We are continuing to monitor commenting behavior.

Posted Feb 03, 2022 - 15:42 EST

Identified

We've identified the cause of the problem preventing comments from being placed. Our engineering team is working to implement a solution for the issue.

Posted Feb 03, 2022 - 14:48 EST

Investigating

We are actively investigating a problem that is preventing V7 users from creating comments in Prototypes and Freehand projects.

Posted Feb 03, 2022 - 14:37 EST

This incident affected: InVision Cloud V7 (Commenting).