We’ve rolled out a fix to the Studio update tool, and requesting updates in Studio for Private Cloud customers should be back to normal again. We are really sorry for the disruption! If you are still experiencing problems updating Studio, please drop us a note: firstname.lastname@example.org.
Posted 3 months ago. Jul 21, 2019 - 15:43 EDT
We’ve found the source of the problem. Our team is working toward a solution, and should be back up and running shortly.
Posted 3 months ago. Jul 21, 2019 - 15:39 EDT
We’re still looking into the root cause of this issue, and we’re seeing that requests to the Studio update service may be failing for some customers. We’ll continue to keep you posted on our progress toward a resolution.
Posted 3 months ago. Jul 21, 2019 - 15:22 EDT
We are currently investigating an issue where some Private Cloud customers are experiencing delays or are unable to update Studio. This only affects our Private Cloud customers. Our engineers are taking a closer look.