Our engineers identified and addressed the root cause of the problem and thumbnails for affected users are generating again.
Posted 8 days ago. Jan 14, 2019 - 04:10 EST
The issue manifests itself in thumbnails for new screen uploads not generating. The screens themselves upload successfully. This is only affecting a small subset of our users and Private Cloud customers are not affected.
Posted 8 days ago. Jan 14, 2019 - 03:24 EST
We're continuing to investigate the cause of the issue. If you're having any troubles please reach out directly to email@example.com.
Posted 8 days ago. Jan 14, 2019 - 01:56 EST
We're currently investigating some users having troubles uploading screens to InVision Cloud.