New screen thumbnails are not generating for some users

Incident Report for InVision

Resolved

Our engineers identified and addressed the root cause of the problem and thumbnails for affected users are generating again.

Posted Jan 14, 2019 - 04:10 EST

Update

The issue manifests itself in thumbnails for new screen uploads not generating. The screens themselves upload successfully. This is only affecting a small subset of our users and Private Cloud customers are not affected.

Posted Jan 14, 2019 - 03:24 EST

Update

We're continuing to investigate the cause of the issue. If you're having any troubles please reach out directly to support@invisionapp.com.

Posted Jan 14, 2019 - 01:56 EST

Investigating

We're currently investigating some users having troubles uploading screens to InVision Cloud.

Posted Jan 14, 2019 - 01:03 EST

This incident affected: InVision Cloud V6 (Flat prototypes) and Craft (Craft Sync).