Some enterprise users are unable to access their Studio prototypes

Incident Report for InVision

Resolved

The issue with some users not being able to load studio prototypes is cleared up and should be working as expected again. If you are still seeing any issues, please reach out to Support

Posted Jun 11, 2019 - 19:01 EDT

Monitoring

A fix has been implemented and we are monitoring the situation for the time being. Please reach out to our support team if you have any continuing issues accessing your Studio prototypes.

Posted Jun 11, 2019 - 17:57 EDT

Identified

We have identified the source of the issue, and are working towards a solution. Thank you for your patience while we work to address this.

Posted Jun 11, 2019 - 17:12 EDT

Investigating

We are currently investigating an issue where some enterprise users are unable to access and view their Studio prototypes on their projects page.

Posted Jun 11, 2019 - 16:44 EDT

This incident affected: InVision Cloud V6 (Flat prototypes).