Users have trouble accessing V7 Cloud and Craft Sync

Incident Report for InVision

Resolved

This incident has been resolved. Users should be able to access V7 Cloud and Craft Sync again. Apologies for the disruption caused!

Posted Nov 01, 2021 - 19:50 EDT

Monitoring

Our engineers have released a fix which resolved the issue. We are currently monitoring the status

Posted Nov 01, 2021 - 19:40 EDT

Investigating

Users on V7 Cloud still have issues loading their account and using Craft Sync.

Posted Nov 01, 2021 - 19:07 EDT

This incident affected: InVision Cloud V7 (Authentication and user management, Flat Prototypes, Inspect, Boards, Sharing, Commenting) and Craft (Craft Sync).