Some users are unable to download assets from prototypes

Incident Report for InVision

Resolved

We've resolved the issue that prevented assets from downloading. We are so sorry for the interruption this may have caused. If you're still encountering any ongoing issues, please reach out to our support team: support@invisionapp.com.

Posted Jul 14, 2021 - 16:59 EDT

Identified

We've identified the cause of the problem that prevented assets from downloading. Our engineering team is working to implement a solution for the issue.

Posted Jul 14, 2021 - 16:38 EDT

Investigating

We are currently investigating an issue where some users are unable to download assets from prototypes.

Posted Jul 14, 2021 - 15:51 EDT

This incident affected: InVision Cloud V7 (Inspect).