iOS app access issues 01/04/2018

Incident Report for InVision

Resolved

We can confirm that the isolated iOS access issues have been fully resolved now.

Posted Jan 04, 2018 - 08:41 EST

Monitoring

We've identified and fixed the access issues. Users should no longer face any troubles when trying to log into the iOS app. We'll keep monitoring to ensure things are fully working.

Posted Jan 04, 2018 - 08:16 EST

Update

We are still looking into the nature of the issue but can confirm that the problem is even more isolated than initially scoped.

Posted Jan 04, 2018 - 07:55 EST

Investigating

We are currently investigating an issue with accessing the iOS app. This impacts only our customers on Private Cloud and Private Network. It does not impact other users of InVision.

Posted Jan 04, 2018 - 07:06 EST