Thumbnail generation for mobile apps and boards failing to load

Incident Report for InVision

Resolved

We've resolved the issue where the thumbnail generation was not loading correctly. Apologies for the inconvenience!

Posted Sep 15, 2017 - 12:28 EDT

Monitoring

We believe thumbnails are now generating correctly again, and we're monitoring this closely.

Posted Sep 14, 2017 - 19:32 EDT

Investigating

We’re continuing to investigate this right now. Apologies for the continued trouble!

Posted Sep 14, 2017 - 17:28 EDT

Update

We are seeing a recurrence of the problem and are investigating further

Posted Sep 14, 2017 - 16:47 EDT

Monitoring

We believe that thumbnails are once again generating, and we're monitoring this closely

Posted Sep 14, 2017 - 16:22 EDT

Identified

We have identified the issue and we’re working to resolve it.

Posted Sep 14, 2017 - 13:27 EDT

Update

We're currently investigating slowdowns in our thumbnail services.

Posted Sep 14, 2017 - 12:52 EDT

Update

This does not impact our Private Cloud or Private Network customers, but all other customers are impacted.

Posted Sep 14, 2017 - 12:42 EDT

Investigating

Currently Investigating issues with thumbnails generation for mobile apps and boards.

Posted Sep 14, 2017 - 12:41 EDT