DSM fails to load due to errors for some Private Cloud users on 06-27-2018

Incident Report for InVision

Resolved

The cause of the DSM outage has been identified and fixed. DSM for Private Cloud customers should be back up and running now! If you continue to have trouble, please contact support. Thank you for your patience and our apologies for the disruption.

Posted Jun 27, 2018 - 15:42 EDT

Identified

Systems Engineers have identified the issue and are correcting configurations.

Posted Jun 27, 2018 - 15:17 EDT

Update

This impacts only a subset of our customers on Private Cloud. It does not impact other users of InVision.

Posted Jun 27, 2018 - 14:41 EDT

Investigating

Investigating: We’re investigating an issue causing DSM to fail to load due to 503 errors. http://stspg.io/803310a12

Posted Jun 27, 2018 - 14:36 EDT

This incident affected: Design System Manager (DSM) (New DSM plugin for Sketch).