tag:status.invisionapp.com,2005:/historyInVision Status - Incident History2024-03-29T01:23:11-04:00InVisiontag:status.invisionapp.com,2005:Incident/202771652024-03-16T11:39:42-04:002024-03-16T11:39:42-04:00InVision Cloud (V6 and V7) are currently unavailable<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:39</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved. Thank you for your patience and apologies for any disruption this has caused!</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:37</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>07:51</var> EDT</small><br><strong>Investigating</strong> - We're currently investigating an issue where InVision Cloud is not loading up. We're very sorry for any disruption this is causing.</p>tag:status.invisionapp.com,2005:Incident/199136182024-02-05T21:20:19-05:002024-02-05T21:20:19-05:00InVision will undergo unplanned maintenance this Monday, February 5th, from 9:00 PM to 9:20 PM ET<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>21:20</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> EST</small><br><strong>Scheduled</strong> - All InVision services will be unavailable during this time. We apologize in advance for any disruption!</p>tag:status.invisionapp.com,2005:Incident/197487382024-01-20T21:10:20-05:002024-01-20T21:10:20-05:00InVision will be undergoing unplanned maintenance this Saturday, January 20th from 9:00 PM to 9:10 PM ET<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>21:10</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>21:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>02:24</var> EST</small><br><strong>Scheduled</strong> - All of InVision services will be unavailable during this time. Apologies in advance for any disruption!</p>tag:status.invisionapp.com,2005:Incident/194683542023-12-20T02:02:13-05:002023-12-20T02:02:13-05:00Our Support Hub and Help Centre are not available<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>02:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>09:50</var> EST</small><br><strong>Identified</strong> - We're still working on fixing all redirects, however you should be able to access the Support Hub via https://support.invisionapp.com/.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>08:31</var> EST</small><br><strong>Update</strong> - We're still investigating the root cause, however you should be able to access the Support Hub via https://support.invisionapp.com/.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>03:09</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the issue affecting our Support Hub and Help Centre at https://support.invisionapp.com/hc/en-us. If you need urgent assistance, please contact support@invisionapp.com. We apologize for any inconvenience this may cause.</p>tag:status.invisionapp.com,2005:Incident/191533592023-11-17T13:46:59-05:002023-11-17T13:46:59-05:00New Team creation's Domain field fails to recognize valid entries and create a team<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>13:46</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved, new Team creation should once again work correctly and allow available domains in the Domain field.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>13:01</var> EST</small><br><strong>Identified</strong> - We have identified and issue where new Team creation fails to recognize anything entered in the Domain field. This will prevent new team creation.</p>tag:status.invisionapp.com,2005:Incident/179678622023-07-27T11:03:58-04:002023-07-27T11:03:58-04:00Some users may encounter some failures with Freehand AI<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>11:03</var> EDT</small><br><strong>Resolved</strong> - Our team has confirmed that the issue with the Freehand AI integration is fully resolved for all users. Thank you for your patience!</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>16:23</var> EDT</small><br><strong>Monitoring</strong> - Our team has identified the root cause and released a fix. We are continuing to monitor to ensure performance.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>13:46</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing some inconsistent issues with the Freehand AI feature.</p>tag:status.invisionapp.com,2005:Incident/179466742023-07-24T13:34:30-04:002023-07-24T13:34:30-04:00InVision's Support/Help center pages may not accessible to some and result in errors<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>13:34</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved, InVision's Support/Help center pages available at https://support.invisionapp.com/ should be accessible once again.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>12:20</var> EDT</small><br><strong>Identified</strong> - We are working with the host of InVision's Support/Help center pages where the issue has been identified and is rooted.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>11:37</var> EDT</small><br><strong>Investigating</strong> - InVision's Support/Help center pages may not accessible to some users and result in errors, we are currently investigating the cause of this and working towards getting this back up as soon as possible.</p>tag:status.invisionapp.com,2005:Incident/177909222023-07-10T12:47:49-04:002023-07-10T12:47:50-04:00InVision Cloud (V6 and V7) are currently unavailable<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>12:47</var> EDT</small><br><strong>Resolved</strong> - The issue has now been fully resolved. Thank you for your patience!</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>11:40</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>11:38</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>11:20</var> EDT</small><br><strong>Update</strong> - A fix has been implemented and we're monitoring the results.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>11:12</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>11:11</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>10:41</var> EDT</small><br><strong>Investigating</strong> - We're currently investigating an issue where InVision Cloud is not loading up. We're very sorry for any disruption this is causing.</p>tag:status.invisionapp.com,2005:Incident/177090812023-06-28T09:45:43-04:002023-06-28T09:45:43-04:00Users are unable to disable SAML<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>09:45</var> EDT</small><br><strong>Resolved</strong> - The issue has now been resolved. Thank you for your patience!</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>09:38</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>09:17</var> EDT</small><br><strong>Investigating</strong> - We're investigating an issue where users are running into an error when disabling SAML settings.</p>tag:status.invisionapp.com,2005:Incident/176920262023-06-27T13:49:45-04:002023-06-27T13:49:46-04:00Some V7 Freehand users may not get expected results when using the Freehand AI integration<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>13:49</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved, and you should now be able to reliably utilize our OpenAI integration within Freehand. Our apologies for the disruption, and we apologize for any inconvenience caused.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>08:07</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>16:43</var> EDT</small><br><strong>Monitoring</strong> - We have identified performance issues with the OpenAI provider, and are currently monitoring results.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>16:34</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where some V7 Freehand users may not get expected results when using the Freehand AI integration. The text results may be highly truncated.</p>tag:status.invisionapp.com,2005:Incident/176321272023-06-20T12:38:53-04:002023-06-20T12:38:55-04:00InVision login may not list V6 Personal team option<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>12:38</var> EDT</small><br><strong>Resolved</strong> - This incident where login was failing to list both V6 Personal team and V6 Enterprise options has been resolved. And V6 options should again be available when accessing login.invisionapp.com. We apologize for the interruption this may have caused. If you're still encountering issues, please reach out to our support team: support@invisionapp.com</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>11:55</var> EDT</small><br><strong>Identified</strong> - We have identified an issue where login may fail to list both V6 Personal team and V6 Enterprise options, you may have success accessing via https://projects.invisionapp.com/d/login?origin=v7 in the interim while we work to get this resolved.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>11:49</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where login will fail to list the V6 Personal team option, you may have success accessing via https://projects.invisionapp.com/d/login?origin=v7 in the interim while we work to get this resolved.</p>tag:status.invisionapp.com,2005:Incident/175641372023-06-13T19:05:57-04:002023-06-13T19:05:58-04:00Our host environment Amazon AWS is currently having an outage which may impact several of our products and services<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:05</var> EDT</small><br><strong>Resolved</strong> - The issue with our host Amazon AWS environment has been resolved. We apologize for the interruption this may have caused. If you're still encountering issues, please reach out to our support team: support@invisionapp.com</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:09</var> EDT</small><br><strong>Identified</strong> - The issue has been identified, and we are waiting for Amazon AWS to resolve their outage.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:08</var> EDT</small><br><strong>Investigating</strong> - Our host environment Amazon AWS is currently having an outage which may impact several of our services, including Craft Sync, document exports and thumbnail images. The outage can be tracked here: https://health.aws.amazon.com/health/status</p>tag:status.invisionapp.com,2005:Incident/169639792023-04-25T13:11:05-04:002023-04-25T13:11:06-04:00V7 Prototype Console modes are not loading.<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>13:11</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved, and you will now be able to access the Console modes (Play, Build, Comment, Inspect) for V7 Prototypes. Our apologies for the disruption!</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>13:08</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>12:52</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where the Console modes (Play, Build, Comment, Inspect) for V7 Prototypes cannot be accessed.</p>tag:status.invisionapp.com,2005:Incident/168919212023-04-17T12:47:45-04:002023-04-17T12:47:46-04:00Our payment processor, Zuora, is experiencing an outage this may impact some functionality including upgrading/downgrading, invoices, etc.<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>12:47</var> EDT</small><br><strong>Resolved</strong> - Our payment processor, Zuora, has resolved their outage impacting InVision. Users should again be able to fully access and use the InVision platform as before. Please contact our Support team if you see any additional issues. We apologize for any inconvenience caused.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>11:25</var> EDT</small><br><strong>Identified</strong> - Our payment processor, Zuora, is experiencing an outage. See their status page at https://trust.zuora.com/incidents/n8h2clc662xw . This outage will affect some of our billing features. Teams will not be able to upgrade or downgrade plans, view invoices, etc. Some paywalls will also not display and instead users will see a generic error when attempting to do something that would render a paywall.</p>tag:status.invisionapp.com,2005:Incident/167625222023-04-05T15:09:22-04:002023-04-05T15:09:23-04:00InVision V6 Cloud platform is slow to load and unresponsive at times<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>15:09</var> EDT</small><br><strong>Resolved</strong> - We've resolved the issue where V6 users were experience performance issues. We are so sorry for the interruption this may have caused. If you're still encountering any ongoing issues, please reach out to our support team: support@invisionapp.com.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>14:59</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>14:58</var> EDT</small><br><strong>Investigating</strong> - We are actively investigating a problem that is preventing users from accessing and loading InVision V6. Please note, this does not impact users on the InVision V7 platform</p>tag:status.invisionapp.com,2005:Incident/163034082023-02-28T05:27:10-05:002023-02-28T05:27:11-05:00V6 users are not able to sign into Craft Manager<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>05:27</var> EST</small><br><strong>Resolved</strong> - Our amazing Engineers have addressed this issue and Craft is now working as expected. Apologies again for the disruption and have a great day!</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>04:52</var> EST</small><br><strong>Investigating</strong> - We're currently investigating an issue where V6 users are not able to sign into Craft Manager. We're very sorry for any disruption this is causing!</p>tag:status.invisionapp.com,2005:Incident/161019662023-02-28T03:30:04-05:002023-02-28T03:30:06-05:00InVision will be undergoing planned maintenance on Tuesday, February 28th, 2023 from 01:00 AM to 03:30 AM EST<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>03:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>01:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>10:49</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>10:49</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>10:39</var> EST</small><br><strong>Scheduled</strong> - InVision (V6, V7, and Private Cloud) will be unavailable during this scheduled maintenance window. Please swing by https://support.invisionapp.com/hc/en-us/articles/360036483791 for details.</p>tag:status.invisionapp.com,2005:Incident/162939482023-02-27T09:44:18-05:002023-02-27T09:44:18-05:00Share-links using SMS texting as well as 2FA (two factor authentication) using SMS is currently down for users on both V6 and V7<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:44</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved, SMS communication for both Share links and 2FA (two factor authentication) should again be working for both V6 and V7. Our apologies for any disruption.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:31</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue where SMS communication for both Share links and 2FA (two factor authentication) is failing, affecting both V6 and V7 users.</p>tag:status.invisionapp.com,2005:Incident/161679042023-02-16T15:20:06-05:002023-02-16T15:20:07-05:00Some user may encounter Freehand connection failures<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:20</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved, and users should no longer encounter connectivity issues accessing their Freehands. Thanks again for your patience.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:12</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:51</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:15</var> EST</small><br><strong>Investigating</strong> - We are currently investigating a re-occurrence of an issue that is causing connectivity issues for those accessing Freehand documents.</p>tag:status.invisionapp.com,2005:Incident/161667972023-02-16T13:13:51-05:002023-02-16T13:13:51-05:00Some user may encounter Freehand connection failures<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:13</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved, users should no longer encounter connectivity issues accessing their Freehands. We appreciate your patience.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:33</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing connectivity issues for those accessing Freehand.</p>tag:status.invisionapp.com,2005:Incident/160194732023-02-03T13:55:49-05:002023-02-03T13:55:50-05:00Outgoing emails are temporarily delayed for some customers<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>13:55</var> EST</small><br><strong>Resolved</strong> - Postmark confirmed that the services have been restored and sending is back to normal now. Thank you for your patience and have a great weekend!</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>13:36</var> EST</small><br><strong>Update</strong> - The delays are due to issues on Postmark's end (our email delivery provider). Please keep an eye on their Status Page for further updates: https://status.postmarkapp.com/notices/yv2pvsngp9ds5y8a-service-issue-outbound-sending-is-delayed</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>12:42</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing outgoing emails to be delayed for some customers.</p>tag:status.invisionapp.com,2005:Incident/157625612023-01-04T03:27:02-05:002023-01-04T03:27:03-05:00Users are unable to access our Support Hub (https://support.invisionapp.com/)<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>03:27</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved and all services are fully functional! We're very sorry for the frustration it might have caused.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>09:15</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>05:14</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue where users are unable to access our Support Hub (https://support.invisionapp.com/). In the meantime, if you need to submit a ticket, please email support@invisionapp.com. Apologies for any frustration this is causing!</p>tag:status.invisionapp.com,2005:Incident/157611352023-01-03T05:09:06-05:002023-01-03T05:09:07-05:00Users are unable to access our Support Hub (https://support.invisionapp.com/)<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>05:09</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience and Happy New Year!</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>23:16</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue where users are unable to access our Support Hub (https://support.invisionapp.com/). In the meantime, if you need to submit a ticket, please email support@invisionapp.com. Apologies for any frustration this is causing!</p>tag:status.invisionapp.com,2005:Incident/157389222022-12-29T11:57:41-05:002022-12-29T11:57:41-05:00V6 accounts: projects.invisionapp.com fail to load<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>11:57</var> EST</small><br><strong>Resolved</strong> - Our engineers have deployed a fix affecting customers accessing V6 accounts at projects.invisionapp.com. Users should now be able to fully access their V6 InVision account. Please contact our Support team if you see any additional issues. We apologize for any inconvenience caused.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>11:08</var> EST</small><br><strong>Investigating</strong> - We are actively investigating a problem that is impacting some InVision customers when accessing V6 accounts at projects.invisionapp.com. The account fails to load and error: "Something's gone wrong, but we're working on it." populates instead.</p>tag:status.invisionapp.com,2005:Incident/153554872022-12-19T08:22:06-05:002022-12-19T08:22:07-05:00Email Provider incident/outage causing delays with outbound Emails<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>08:22</var> EST</small><br><strong>Resolved</strong> - Our email provider has resolved the issue. The backlog of emails has been processed, and after monitoring our services over the weekend our email service is now operating again without delivery delays. Apologies for the inconvenience caused!</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>16:01</var> EST</small><br><strong>Update</strong> - Our email service provider is continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>15:24</var> EST</small><br><strong>Investigating</strong> - The service provider we use for email is actively investigating this outage. We will update as soon as we have news.</p>