InVision
All Systems Operational
InVision ? Operational
InVision Sync ? Operational
Craft Sync ? Operational
PSD processing ? Operational
Sketch processing ? Operational
WWW ? Operational
Blog ? Operational
Support Portal ? Operational
Billing ? Operational
InVision Marketplace ? Operational
LiveShare ? Operational
Freehand ? Operational
Private Cloud/Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2017

No incidents reported today.

Jul 26, 2017

No incidents reported.

Jul 25, 2017
Resolved - We believe this issue to be resolved and thumbnail generation via Craft Sync should occur as normal.
Jul 25, 19:48 EDT
Monitoring - We believe we've mitigated the impact of this issue, and we're continuing to monitor.
Jul 25, 19:07 EDT
Update - We've mitigated the impact of thumbnail generation failures for screens uploaded via Craft Sync for the affected users but are still investigating the root cause
Jul 25, 07:53 EDT
Update - We are still investigating screen thumbnail generation errors for a small number of users when uploading via Craft Sync
Jul 25, 07:45 EDT
Update - This impacts all customers including customers on our Private Cloud and Private Network services.
Jul 25, 07:20 EDT
Investigating - We are investigating reports of thumbnail generation delays or failures for screens uploaded via Craft Sync
Jul 25, 07:16 EDT
Resolved - We are no longer experiencing issues with Sketch file processing via drag and drop, and InVision Sync. We believe this issue to be fully resolved and Sketch file processing to work as normal.
Jul 25, 12:20 EDT
Identified - Due to an outage with one of our service providers, Sketch file processing will continue to be limited via drag and drop, and InVision Sync until further notice. To ensure continued syncing of your files we suggest using Craft Sync, which may be found here: https://www.invisionapp.com/craft. We will continue to monitor this incident until it is fully resolved.
Jul 21, 16:50 EDT
Update - We are investigating an ongoing incident that is preventing InVision Sync, and the dragging and dropping method, from processing Sketch files. During this event we do encourage users to sync their files via Craft Sync, which can be found here: https://www.invisionapp.com/craft.
Jul 21, 14:58 EDT
Update - This impacts all customers including customers on our Private Cloud and Private Network services.
Jul 21, 14:29 EDT
Investigating - We're investigating an issue that is preventing Sketch files from processing via the drag and drop method, and instead are hanging at "Initializing".
Jul 21, 14:28 EDT
Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017
Freehand should now be fully restored. Apologies for the inconvenience!
Jul 21, 13:59 EDT
We received reports that users were unable to create or load Freehand and worked quickly to resolve.
Jul 21, 13:59 EDT
Jul 20, 2017
Resolved - The issue of screen thumbnails not processing is resolved and they should now load as normal again.
Jul 20, 13:02 EDT
Monitoring - We are monitoring an issue that occurred between 11:45 to 12 Eastern, when thumbnails were not processing for newly uploaded screens. We'll continue to monitor until we consider this issue fully resolved.
Jul 20, 12:11 EDT
Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017
Resolved - We've confirmed InVision remains stable, and so this issue is now resolved.
Jul 13, 17:34 EDT
Monitoring - The InVision Projects page should now be accessible, however, we are still monitoring.
Jul 13, 17:02 EDT
Update - This doesn't impact our Private Cloud or Private Network customers; all other customers impacted.
Jul 13, 16:46 EDT
Investigating - We are investigating reports of the InVision projects page failing to load.
Jul 13, 16:45 EDT