InVision
All Systems Operational
InVision   ? Operational
InVision Sync   ? Operational
Craft Sync   ? Operational
PSD processing   ? Operational
Sketch processing   ? Operational
WWW   ? Operational
Blog   ? Operational
Support Portal   ? Operational
Billing   ? Operational
InVision Marketplace   ? Operational
LiveShare   ? Operational
Freehand   ? Operational
Private Cloud/Network   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2017

No incidents reported today.

Sep 21, 2017

No incidents reported.

Sep 20, 2017
Resolved - Services have been fully restored, and we believe the immediate issue is resolved. Thanks for your patience with us!
Sep 20, 14:16 EDT
Investigating - We're investigating an issue resulting in a 500 internal server error on the InVision Projects page. We're on the case!
Sep 20, 13:50 EDT
Sep 19, 2017
Resolved - The issue with being unable to create UserTesting tests has been resolved. Apologies for the disruption!
Sep 19, 14:56 EDT
Investigating - We're investigating an issue where UserTesting tests cannot be created. Stay tuned for updates!
Sep 19, 10:17 EDT
Resolved - We've released a fix addressing the issue causing intermittent page loading problems after login and/or when accessing inspect. Services should be fully restored again.
Sep 19, 07:23 EDT
Identified - We believe we have identified that the issue is being caused by a 3rd party integration and are currently working on a fix for the problem.
Sep 19, 07:03 EDT
Update - Additionally to getting stuck on the projects page after login, another symptom may be that Inspect is temporarily not accessible. We are still investigating - but for both symptoms, a browser refresh may help as a workaround meanwhile.
Sep 19, 06:32 EDT
Update - We are still investigating a few reports of experiencing intermittent login issues. Meanwhile, if you refresh your browser or try a different browser it may help.
Sep 19, 05:08 EDT
Update - The issue seems to be intermittent but may impact all our customers including Private Cloud and Network customers.
Sep 19, 04:31 EDT
Investigating - We're investigating reports of users getting stuck on the loading screen after login.
Sep 19, 04:22 EDT
Sep 18, 2017
Resolved - The Projects page for InVision should now be back up and running. Our apologies for the disruption!
Sep 18, 10:45 EDT
Update - This doesn't impact our Private Cloud or Network customers, but all other customers are impacted.
Sep 18, 10:27 EDT
Investigating - We are investigating reports of the InVision projects page being slow to load or unresponsive.
Sep 18, 10:24 EDT
Sep 17, 2017

No incidents reported.

Sep 16, 2017
Completed - Our maintenance has been completed ahead of schedule.
Sep 16, 14:40 EDT
Update - Our maintenance page has been removed, but our maintenance is ongoing. Head on over to https://support.invisionapp.com/hc/en-us/articles/115004712086 for full details.
Sep 16, 01:17 EDT
In progress - Maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:09 EDT
Update - Our maintenance begins in 1 hour. Please swing by https://support.invisionapp.com/hc/en-us/articles/115004712086 for full details.
Sep 15, 20:58 EDT
Scheduled - We will be undergoing necessary maintenance on InVision during this time. Please swing by https://support.invisionapp.com/hc/en-us/articles/115004712086 for specific details.
Sep 14, 18:27 EDT
Sep 15, 2017
Resolved - We've resolved the issue where the thumbnail generation was not loading correctly. Apologies for the inconvenience!
Sep 15, 12:28 EDT
Monitoring - We believe thumbnails are now generating correctly again, and we're monitoring this closely.
Sep 14, 19:32 EDT
Investigating - We’re continuing to investigate this right now. Apologies for the continued trouble!
Sep 14, 17:28 EDT
Update - We are seeing a recurrence of the problem and are investigating further
Sep 14, 16:47 EDT
Monitoring - We believe that thumbnails are once again generating, and we're monitoring this closely
Sep 14, 16:22 EDT
Identified - We have identified the issue and we’re working to resolve it.
Sep 14, 13:27 EDT
Update - We're currently investigating slowdowns in our thumbnail services.
Sep 14, 12:52 EDT
Update - This does not impact our Private Cloud or Private Network customers, but all other customers are impacted.
Sep 14, 12:42 EDT
Investigating - Currently Investigating issues with thumbnails generation for mobile apps and boards.
Sep 14, 12:41 EDT
Sep 13, 2017
Resolved - Services have been fully restored, and we believe the immediate issue is resolved. Thanks for your patience with us!
Sep 13, 13:18 EDT
Monitoring - We believe services have recovered, and we're monitoring this closely.
Sep 13, 12:39 EDT
Update - This should not impact our Private Cloud or Private Network customers, but all other customers are impacted.
Sep 13, 12:36 EDT
Investigating - We're investigating an issue causing some slowness in loading the InVision Projects page, and in some cases resulting in a 500 internal server error. We're on the case!
Sep 13, 12:34 EDT
Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017
Completed - We've ended our maintenance and verified that all PC customers are back up. Thanks for your patience!
Sep 9, 23:26 EDT
Update - Maintenance is going bit longer than planned. PC users will see a brief interruption still as we work to finish.
Sep 9, 20:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:31 EDT
Update - Our planned maintenance on InVision Private Cloud begins in just under 1 hour. Please swing by https://support.invisionapp.com/hc/en-us/articles/115004567063 for details.
Sep 9, 18:40 EDT
Scheduled - We will be undergoing scheduled maintenance on InVision Private Cloud during this time. Please swing by https://support.invisionapp.com/hc/en-us/articles/115004567063 for more details.
Sep 6, 16:14 EDT
Sep 8, 2017
Resolved - Our Private Network customers should now be able to upload images to Freehand projects without issue. Our sincere apologies for the disruption!
Sep 8, 17:57 EDT
Update - This impacts only our customers on Private Network. It does not impact other users of InVision or Private Cloud customers.
Sep 8, 16:53 EDT
Investigating - We're investigating an issue where images are failing to upload to Freehand projects for our Private Network customers.
Sep 8, 16:52 EDT
Resolved - We've resolved the issue where the Craft Freehand panel showed as blank. Apologies for the inconvenience!
Sep 8, 15:40 EDT
Investigating - We're currently investigating the Craft Freehand panel showing as blank. Stay tuned for updates!
Sep 8, 12:34 EDT
Resolved - The incident of Craft Stock causing Sketch to crash has been resolved. Sketch should no longer crash when inserting images via Craft Stock.
Sep 8, 10:46 EDT
Monitoring - We've fixed the issue causing the Sketch plugin to crash when inserting Craft Stock images. We are no longer seeing crashes happening but continue to monitor the situation.
Sep 8, 10:38 EDT
Investigating - We're investigating an issue causing crashing behavior in Sketch when inserting images from Craft Stock
Sep 8, 10:21 EDT