We believe this issue to be resolved and thumbnail generation via Craft Sync should occur as normal.
Jul 25, 19:48 EDT
We believe we've mitigated the impact of this issue, and we're continuing to monitor.
Jul 25, 19:07 EDT
We've mitigated the impact of thumbnail generation failures for screens uploaded via Craft Sync for the affected users but are still investigating the root cause
Jul 25, 07:53 EDT
We are still investigating screen thumbnail generation errors for a small number of users when uploading via Craft Sync
Jul 25, 07:45 EDT
This impacts all customers including customers on our Private Cloud and Private Network services.
Jul 25, 07:20 EDT
We are investigating reports of thumbnail generation delays or failures for screens uploaded via Craft Sync
Jul 25, 07:16 EDT